A Few Satisfied Customers
The following are exerpts from letters we've received from a few of our many satisfied customers.
Name: David Little - ROBO Dock & Door
City: Baton Rouge
State: LA
Zip Code: 70805
Comments:
Mike,
Recently I shopped at your store on Airline for a new CD player for my SUV. I was helped by Ryan Daughtry. Just wanted you to know how helpful he was and how pleasant my experience was at your store. Ryan listened to my needs and showed me exactly what I was looking for! The installation was perfect and I am very happy. I look forward to working with you again in the future.
Thanks!
David Little
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Name: A satisfied customer
Address:
City: Baton Rouge
State: LA
Zip Code:
Comments:
Dear Mike and staff, I recently purchased a home audio system from you and had it installed by Charles and Jason. I absolutely love it!!! The installers were so polite and courteous!! Never before have I been so comfortable with spending my money. It has been an absolute pleasure doing business with you! I will gladly refer all my friends to your company, and please keep up the good work!!!!!!!!!!!!!!!
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Name: Tim Watkins
City: Baton Rouge
State: La
Zip Code:
Comments:
Mike I just wanted to let you know how pleased I was with your company and your staff. I’ve always wanted a home theater system and you guys certainly exceeded my expectations. It was a pleasure doing business with you. I will recommend you company to everyone I know.
Thank you,
Tim Watkins
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Mr. Mike Rusk
Mike’s Audio
10505 Airline Highway
Baton Rouge, Louisiana 70816
Dear Mike:
I wanted to thank you and Mark for helping me out on the stereo system for my car. The sound is unbelievable and makes the factory system look line a transistor radio. When someone asks for a reference I will have no problem referring your business to them. Again, thanks for your help and look forward to seeing you soon.
Sincerely,
Gregory M. Ellis, CPA
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Fox & Associates
Professional Customers
Mystery Shoppers
Dear Mike:
As you can see from my letterhead my Associates and I get paid to go into all types of businesses and evaluate the service their employees are providing. Because of my field of expertise I always feel compelled to let business owners know when I receive exceptionally poor or exceptionally good service even in my personal dealings.
Over the past few months my son and I have made several purchases from your store. On each occasion we made several phone calls and store visits to ask questions and gather information to help us make a better decision before making our purchase. On each occasion we were greeted by very courteous, patient, knowledgeable employees who seemed interested in helping us make our purchase. We have been very satisfied with the products we have purchased, sales personnel and installation personnel. In particular Andy, Chris, and Gino (the only name we remember). Please forgive us if there are names we forgot.
I don’t say this often and don’t tell anyone I did, but you guys don’t need my service. Keep up the good work.
Sincerely,
Jim & Chris Fox
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Mike Rusk
MIKE’S AUDIO
10505 Airline Highway
Baton Rouge, LA 70816
Dear Mike:
It has been my pleasure to have dealt with you recently in the selection and purchase of audio equipment for my home and for a parade float. I want to commend you for having an exceptional staff. Your technician and installer, Gary, is one on the most knowledgeable and customer-oriented men with whom I have had the pleasure of working, and his technical knowledge was a tremendous help. I found Jason and Steve to be most knowledgeable and congenial salespeople, who always put the customer first, while making me feel right at home.
You yourself, Mike, are to be commended for putting together this excellent staff and for your own technical and product expertise. Your personal help was very educational and accurate.
I will not hesitate to make all my future purchases through your company and recommend that my friends do the same. Incidentally, your prices are far below what I would expect for such superb product selection and customer service. Baton Rougeans do not need a catalog anymore, Mike’s is here!
Kindest regards,
Byron D. Magbee
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Name: Kelon Theriot
City: Grosse Tete
State: La
Zip Code: 70740
Comments:
Robbie Hampton was my salesman. He was very knowledgeable and seemed to really want to help. It was much appreciated and I will be back in the future.
Kelon Theriot
P.S. Troy is an excellent installer! Thanks!
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Name: L. T. Pierce
City: Baton Rouge
State: La
Zip Code:
Comments:
Ryan was a great salesman. The service was great as well! I will be back.
L. T. Price
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Name: David Powell
City: Baton Rouge
State: La
Zip Code: 70817
Comments:
Mike & staff were very professional and knowledgeable. I couldn’t be happier with the services and products. Service after the sale was excellent as well.
Dave Powell
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Name: Jeremy Luth
City: Baton Rouge
State: La
Zip Code: 70808
Comments: I greatly appreciated the honest information I received. I could have been lied to but I know I wasn’t. You definitely run an excellent business and will be a future referral.
Jeremy Luth
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Name: D. C. Bennett
City: Zachary
State: La
Zip Code:
Comments:
System sounds awesome! Everything is working great.
D. C. Bennett
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Name: Drew Pertuit
City: Baton Rouge, La.
Comments: Mike,
I recently came into your store to purchase a CD player. Needless to say your salesman, Ryan Daughtry, stepped me up and educated me on what I was missing in my system. I also purchased a pair of outdoor speakers as well. Give him a pat on the back, this is what keeps local business thriving.
D.V. Pertuit
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Name: Norm Ershler
City: Baton Rouge, La.
Comments:
Mike,
As you know, I look for high quality performance in both my car stereo and the sales people and installers who I do business with. For my last four cars, I have gotten both from Mike's Audio and you and your employees personally. Because of the great equipment and excellent service, I will continue to come back to Mike's Audio whenever I need new equipment. Thanks, again, for an easy buy and great sound.
Norm Ershler
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Name:Linda Smith
City:Baton Rouge
State:La.
Zip Code:70816
Comments: Robbie was my salesperson. I talked to him on the phone. My van was delivered to him on 8/21/02 and everything we discussed was taken care of. Between that day and 8/28/02 I spent over $2000 and enjoyed it. I will be back soon. Thanks again to Robbie, Ryan, and Nick for all there help!
Linda Smith
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Name: PFC Luke J. Joseph(USMC)
City: Baton Rouge
State: La
Zip Code: 70810
Comments:
Dear Mike,
I just wanted to say that by far, you have the best business, prices, and staff. I am VERY pleased with the system that was installed in my SUV. I have also highly recommended you to all of my friends, and plan on returning in the next few weeks with one of them for more work done on my car. Thank you so much for everything and goo luck.
Luke Joseph
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June 3, 2003
From: Rick Caballero (Due,Caballero,Price,Guidry,Piedrahita & Andrews - Attorneys at Law)
Dear Mike,
Thank you once again for an incredibile job on the television, DVD, VCR and phone hookups you installed in my Jaguar VDP. The quality of the workmanship is once again superb. There's no way to tell this is not factory installed equipment.
Mike, during the 15 years we've been doing business, you've installed for me two complete home theater systems and more car systems than I can count. The reason I always come back to you is that in addition to your fair pricing, you always make sure things are done right and that I'm pleased with what I buy. You and your staff are something rare in today's world, complete professionals who go the extra mile to please the customer.
With sincere thanks and kindest personal regards, I am,
Very truly yours,
Rick A Caballero
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August 22, 2003
From: Lazard Group
Mike,
I wanted to express my sincere appreciation to you and your staff for a job well done. Over the last year I've made some significant investments with your company in a home audio system, car audio system and a boat audio system which were all installed by the "Mikes Team". During that time, issues came up that might have turned into negative experience with most organizations in your line of business. Your turning lemons into lemonade was well above and beyond the call of duty. So many companies fail to look at the long term view of the satisfied customer and how that translates into repeat business. Not so with Mike's Audio. I endorse you and your staff as the Baton Rouge audio leader in customer satisfaction and service.
I look forward to many years of continued business.
Best Regards,
W. Lee Domingue
President/CEO
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3/10/04
Mike,
The home entertainment system you installed for me is phenomenal for my house. The TV is the right size and equally impressive.
I appreciate all of your time and attention to the process and please give my thanks to the guys who installed everything.
I am exceptionally pleased and will refer others to you.
Thanks again.
Michael W. Hailey, M.D.
Surgical Oncology
The Mastology Center
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